1. About this Privacy Policy
(a) Kane Real Estate (ABN 98 002 057 178) is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
(b) In the course of our business, Kane Real Estate provides real estate services including property sales, marketing, and related services to clients across Albury–Wodonga and surrounding regions.
(c) This Privacy Policy explains how Kane Real Estate collects, holds, uses, and discloses your personal information. References to "personal information" include, where applicable, "sensitive information".
(d) References in this Privacy Policy to "Kane Real Estate", "we", "us" and "our" are references to Kane Real Estate and its representatives.
2. Consent
By providing your personal information to us, you consent to our collection, holding, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us.
3. Changes to this Privacy Policy
Kane Real Estate may update this Privacy Policy from time to time by posting a revised version on our website or by notifying you in writing. Any changes take effect from the date the updated Privacy Policy is posted or communicated.
4. Information Collected and Held
4.1 We may collect and hold a range of personal information, including but not limited to:
Your name, address, and contact details (telephone, mobile, email).
Identification details where required by law (e.g., for property transactions).
Information about properties you own, or are interested in (e.g., address, inclusions, title particulars, zoning certificates, compliance documents).
Details of enquiries you make with us.
Details of the services we provide to you or that you have enquired about.
Information provided through surveys, feedback, or forms.
Information relating to your dealings with our agents, staff, and contractors.
4.2 For some services (such as buying or selling), we may require additional information.
4.3 You may deal with us anonymously or using a pseudonym where lawful and practicable, but in many cases we may not be able to provide you with our full services without identifiable information.
5. Method of Collecting Information
We may collect personal information:
Directly from you (in person, by phone, email, online forms, or social media).
From publicly available sources (e.g., property records).
From third parties such as vendors, purchasers, landlords, tenants, conveyancers, solicitors, and property-related service providers.
6. Use and Disclosure of Information
6.1 Kane Real Estate may collect, hold, use, and disclose your personal information for purposes including:
Providing real estate services such as sales and marketing.
Responding to enquiries and fulfilling requests.
Verifying identity and meeting legal obligations (e.g., under property and tenancy laws).
Communicating with you about current and future services.
Processing payments and managing accounts.
Engaging with service providers such as tradespeople, photographers, marketing agencies, insurers, and IT providers.
Complying with legal and regulatory obligations.
6.2 We may also use your personal information to send you marketing communications about our services. You may opt-out at any time by contacting us (see Section 15 below).
7. To Whom Personal Information is Disclosed
We may disclose your personal information to:
Our staff, contractors, and authorised representatives.
Third-party service providers (e.g., tradespeople, marketing providers, IT providers, mailing services).
Professional advisers (e.g., accountants, legal advisers).
Financial institutions for payment processing.
Government agencies, courts, or regulators where required by law.
Any party authorised by you.
8. Cookies
(a) Our website may use cookies to enhance user experience and collect information about browsing activity.
(b) This may include information such as browser type, referring site, pages accessed, and time spent on our website.
(c) We may also use third-party tools such as Google Analytics and Facebook Business Manager for website traffic analysis and targeted marketing.
(d) You may disable cookies in your browser, but some website functions may not operate as intended.
9. Ratings and Reviews
If you provide a review or testimonial, we may publish all or part of it (including your first name and suburb) on our website or marketing materials.
10. Information Security
Kane Real Estate takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.
11. Disclosure of Information Outside Australia
In some cases, we may disclose personal information to service providers located outside of Australia (for example, cloud hosting or IT support providers). Where this occurs, we will take reasonable steps to ensure that your information is handled in accordance with the Privacy Act.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend you review their privacy policies.
13. Accessing and Correcting Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us in writing (see Section 15). We may charge a reasonable fee for access where applicable.
14. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will respond within a reasonable timeframe. If you are not satisfied, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992
15. Contact Details
Privacy Officer
Kane Real Estate
1103B Mate Street,
North Albury, NSW, 2640
Email: akane@kanerealestate.com.au
Phone: 0412 620 799